Yes, full subscriber contact details must be provided for all subscriptions, both digital and newspaper. Subscriber contact information includes full name, company name and postal address, and a valid email address which will be used to communicate service messages relating to FT content.

No, subscribers must directly activate their subscriptions on FT.com, as they agree to FT Terms and Conditions. This process should not be handled by anyone other than the subscriber.

When subscribers redeem their PIN to access FT.com, they should do so using the same email address provided to the FT.

Note: The email address provided to the FT must be for the end user, not a Subscription Service Provider.

No, subscriptions are for one specific, named user and must not be shared with, or transferred to anyone else. FT.com usernames and passwords cannot be used by more than one person and to do so breaches our terms and conditions. The FT monitors usage and is able to detect password sharing.

No, we do not provide refunds in respect of any existing or new subscriptions that are cancelled.

No. We will no longer process newspaper extensions or credits, which were previously requested to address delivery or access issues. To mitigate this, FT will provide access to the ePaper (now called the FT Digital Edition) for both print and bundle subscriptions.

All email orders containing 10 or more subscriptions with personal data must be sent to our Customer Service team using MASV. If the FT receives orders of 10 or more subscriptions by email, it will immediately be deleted from our systems and the order will not be processed.

Please email ssp.support@ft.com for Secure Upload instructions.

Due to the high level of orders experienced at the end of the year, and to ensure that orders for subscriptions starting 1 January and after will be processed on time, please send orders no later than 17 December each year. For orders received by the FT before 1 January 2024, 2023 recommended prices will apply.